Still Not Using Live Chat on Your Website? Find Out What You’re Missing and How to Get Started.

Learning how to use live chat on your website is a marketing approach that is fundamental in this digital age. When visitors click on your website, what they are hoping to get is answers about the products and services that your business offers. The faster they are able to assess this information, the more likely they are to do business with your company.

Live chat as a matter of fact, makes customers have their questions answered right away. When it comes to doing business, timing is important. And with live chat, your customers have access to instant service. That however keeps them happy and makes them more inclined to make a patronage

What is Live Chat?

You must have come across a live chat channel at some point while browsing the internet, maybe you’ve even used the software at one time or the other then you have an idea of what we are talking about. Live Chat is a Customer Service Chat Window that is usually a discrete, yet noticeable and designed to look like a part of your website. It is integrated with a website to have one on one instant communication with visitors on the site.

Not only does it allow customers have immediate access to information and support from your organization, but it can also be used as a powerful marketing and sales tool that allows you to engage visitors on your site and start a relationship with them at the point when they’re most interested in knowing more about you. (HubSpot)

5 Ways Live Chat can help your Small Business Convert more Leads and Increase Online Sales.

1. Live Chat reduces your operating expenses and adds extra benefits to your business.

Live Chat is generally more affordable and keeps your running costs low while at the same time improving the efficiency of your organization. The traditional means that companies use to stay in touch with their clients is phone support. But comparing its costs both in terms of toll charges and call rate per person, its very costly. On the other hand, a live chat support system doesn’t cost more than a quality mail provider and is a lot cheaper than phone support.