Six Tips For Customer Service And Organization To Keep Engaging Customers

Stay calm and logical

While doing this, try to work out a strategy to see you through this period. Don’t forget to ask opinions or suggestions that can be adapted to support the business.

Let your customers know what you are doing to prevent the spread of COVID 19

Still being calm and relaxed, make sure you reach out to your customers about the preventive measures your company is taking to ensure health and safety. By doing this, you are creating an image of a responsive organization to your clients and telling them that you care for your staff, customers and the community. You could send e-mails to assure them that you are doing everything you can to protect the health of your employees. Also, share protocols you and your employees are following and let them know you are ensuring social distancing.

Be conscious of the time scale

Nobody knows when the pandemic will end, so it is important to know the time scale and have a prepared plan for each time scale. Each time frame will require a differing response from you and your business.

Increase your social media presence

These days, not only your customer but a lot of other individuals will most likely be more frequent on social media. Everybody is bored and as social media can be a form of relaxation, a lot of traffic will be there. It is important to increase your traffic on social media, if you want to be more seen/ frequent on your customer’s feeds and to grow your business.

Focus on serving your customers through digital channels

You have to keep reminding your customers that you are still in business. An automated checkup mail or a text message will do. Attachments may also go a long way; e.g. discounts on certain purchases or a free training class, or more bonuses or something, anything that could basically draw their (customers) attention. All this is needed, just to make your customers loyal, while they stay at home.

Maintain and improve your customer relationship

Consider this an opportunity to grow your business with your current customer, by delivering timely content that can proffer solutions to their problems or just content that will make them feel sane. Deepen the customer relationship by offering more products and services and lastly being responsive to all customers regardless of the channel they use to communicate.