4 Coping Strategies through Covid-19 Lockdown and the Full Opening of the Economy

What we have witnessed in recent times has never been seen by the majority of us. Leaders – in businesses, nations and all areas of life – are not used to this. This is why we might have to consider this lockdown or partial lockdown being around with us for some time. While we await countries’ leadership decisions to open or lock the economy, we need to think carefully about how to fix our personal economy while minding our businesses and that of our clients – which is really our business.

 Steps You Can Take Today

Stay safe and informed

The primary focus of everyone should be to stay safe and to stay updated, by following credible sources like your government health departments, recognized task forces, World Health Organisation (WHO). This will afford you the opportunities to respond quickly to the changing times. You can follow the following organization:

• Nigeria Centre for Disease Control (NCDC) – Website, Twitter, Facebook
• Presidential Task Force – Website, Twitter
• World Health Organisation – Website, Twitter, Facebook, Instagram.

 

Stay in touch with your important people

While we maintain social distance or physical distance, we can stay in touch with important people in our lives. This includes, family, friends, loved ones and for businesses, clients, and other stakeholders.

As often as possible, there is a need to proactively share important information with these special people using email, social networks like WhatsApp, Facebook, Instagram, Twitter, company’s website. For businesses, there is the need to share the measures put in place to make your workplaces or products safe, or how customer inquiries will be handled.

Businesses should update the hours on their social media pages to show customers how and when they are available for business.

Go online and thrive

Take your business online, if possible. You can visit and let’s help you on how. To access our free consultation guide during this period click here. We will help you to hatch a plan to take your business or initiative online and thrive there.

Develop an action plan(s) especially for customer service.

The current landscape demands proactive and transparent actions with customers. Take time to prepare for their questions, concerns, and requests. Being responsive to their concerns and frustrations will require a plan from you because, you are also going through your own personal frustrations and challenges.

Consider drafting responses to the frequently asked questions by your customers. You can have these added to your website, sent via email, and other channels used by your clients to reach you. You can set up instant-reply messages with information your customers will be looking for on your website’s LiveChat, Facebook Messenger, or even WhatsApp Business profile.

During this period, we are offering a free consultation on how you can go online and thrive there. Kindly fill this non-obligatory free consultation form or reach out to us on 0703456840 (Call and Whatsapp) or through email info@tracemedialtd.com.

There is no denying that individuals and businesses are facing challenging times, but with confidence we can face what has come to us and turn it around for the best.

Wishing you the very best now and post-COVID.