2020 is the Year the Internet Happened
As we stand on the brick of what may be one of the most defining moments of our time, I have been pondering what the long term consequences of this pandemic will be. I will argue t
Six Tips For Customer Service And Organization To Keep Engaging Customers
#1 Stay calm and logical While doing this, try to work out a strategy to see you through this period. Don’t forget to ask opinions or suggestions that can be adapted to support t
5 Levels of Remote Working and Where You Need To Be
COVID 19 has forced companies all over the world to enact or create remote working protocols. Like most things worth doing, there are different levels of proficiency and sophistica
Supporting Customer Service through Covid 19
Having to navigate the impact of COVID 19 on business has been the most difficult task for most managers (especially customer service). With high gripping of finance with cash flow
Is Asynchronous Communication The Future of Work?
Have you ever considered asynchronous communication as the future of work? As Robert Greene says: “if you want to cut emotions out of the equation, increase your response time,
What You Should Know About Facebook Messenger’s One-Time Notification (OTN)
One-time Notification allows a Page to get a message opt-in from a person to send a follow-up message after the 24-hour messaging window has ended. This powerful new tool allows yo
The Growing List of Companies Planning to Work Remotely Beyond Lockdown and Forever
The impact of coronavirus pandemic will be with us for some years and one area of life that will be most affected is the workplace. The pandemic has made many to adopt what seems i
6 Recommended Apps To Keep You Engaged While Maintaining Social Distance
Since the stay at home order for the sake of global health, it is not so surprising how digitalized our lives have become. A large area of the economy will collapse as those sector
Our Response to COVID-19
Dear Customer, We are counting our blessings and that includes YOU. At Trace Media, we are committed to supporting you and the greater community, as we all work together to navigat
4 Coping Strategies through Covid-19 Lockdown and the Full Opening of the Economy
What we have witnessed in recent times has never been seen by the majority of us. Leaders – in businesses, nations and all areas of life – are not used to this. This is why