Six Tips For Customer Service And Organization To Keep Engaging Customers
#1 Stay calm and logical While doing this, try to work out a strategy to see you through this period. Don’t forget to ask opinions or suggestions that can be adapted to support t
5 Levels of Remote Working and Where You Need To Be
COVID 19 has forced companies all over the world to enact or create remote working protocols. Like most things worth doing, there are different levels of proficiency and sophistica
Supporting Customer Service through Covid 19
Having to navigate the impact of COVID 19 on business has been the most difficult task for most managers (especially customer service). With high gripping of finance with cash flow
Is Asynchronous Communication The Future of Work?
Have you ever considered asynchronous communication as the future of work? As Robert Greene says: “if you want to cut emotions out of the equation, increase your response time,
The New Normal: How Organizations Can Cope With it
As people’s everyday lives are impacted by restrictive measures being put in place, it has led to an increasing call surge to contact centers, as individuals seek information. Th
What You Should Know About Facebook Messenger’s One-Time Notification (OTN)
One-time Notification allows a Page to get a message opt-in from a person to send a follow-up message after the 24-hour messaging window has ended. This powerful new tool allows yo
5 Hidden Features to try out at your next Zoom Meeting
Zoom has fast become the go-to for video conferencing since the lockdown began. A great number of users have logged on to this platform and made it a regular tool for video confere
Have You Heard About Google Meet? Google’s New Video Messaging Solution
Google Meet is the enterprise video conferencing software, previously named Google Hangouts Meet. Meet is included with G Suite and also free to Google users. It supports up to 250